Shipping Policy

Shipping Information

At Almasi, we are committed to getting your orders to you quickly and safely. We partner with trusted fulfillment providers including BobGo (South Africa) and ShipBob (United States & United Kingdom) to ensure reliable delivery to your location.

Shipping Rates and Costs

Shipping costs are calculated at checkout based on your shipping address, order weight, and selected carrier. We offer:

• Free Shipping: On orders over R 750 (South Africa)
• Standard Shipping: Calculated at checkout for orders under the free shipping threshold
• International Shipping: Available to select regions via ShipBob

Shipping Timeline

Once your order is placed and payment is confirmed, we will process it for shipment. Standard processing time is 1-2 business days. Delivery times depend on your location:

• South Africa (via BobGo): 3-5 business days from processing
• United States & United Kingdom (via ShipBob): 5-7 business days from processing
• Other Regions: 7-14 business days (varies by destination)

Please note that these are estimates and actual delivery times may vary due to factors beyond our control, including holidays, weather, or carrier delays.

Tracking Your Order

Once your order ships, you will receive an email confirmation with a tracking number. You can use this number to monitor your package's progress. Tracking information will be provided by our fulfillment partner (BobGo or ShipBob).

International Shipping

We ship internationally to select regions via ShipBob. International orders may be subject to customs duties, taxes, and other fees that are the responsibility of the customer. We are not responsible for customs clearance delays.

Delivery Failure or Loss

If your package does not arrive within the estimated timeframe, or if it arrives damaged:

• Contact us at support@almasi.com with your order number and tracking information
• We will investigate the issue with our fulfillment partner
• If the package is lost or irreparably damaged, we will work to resolve the issue by issuing a replacement or refund

Signature Requirements

Depending on your location and order value, a signature may be required upon delivery. If you are not available to receive your package, the carrier will leave a notice. Please coordinate with the carrier to arrange redelivery or pickup.

Address Changes

Once an order has been placed, we cannot guarantee address changes. Please contact us immediately at support@almasi.com if there is an error in your address. We will do our best to assist, but address changes may not be possible if your order has already been processed for shipment.

Contact Us

If you have any questions about our shipping policy, please contact us at:

Almasi (Velobiotics South Africa)
Email: support@almasi.com
Address: Germiston, South Africa

Learn More

For more information about shipping practices at our parent company Velobiotics, visit their Shipping Policy.