Refund Policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Request a Return

To start a return, you can contact us at support@almasi.com. Please include:

• Your order number
• Reason for return
• Photos of the item (if applicable)

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you receive a damaged or defective item, we will provide a full refund or replacement at no cost to you.

Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods (such as food products)
• Custom or personalized items
• Personal care goods (opened or used beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item's returnability.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Once your return is processed and a refund is issued, you can place a new order for the desired item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refund Processing

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account as well. If more than 15 business days have passed since we've approved your return, please contact us at support@almasi.com.

Return Shipping Costs

Return shipping is covered by us via the return label we provide. However, if you choose to use a different shipping method, you will be responsible for those costs.

Contact Us

If you have any questions about our refund policy, please contact us at:

Almasi (Velobiotics South Africa)
Email: support@almasi.com
Address: Germiston, South Africa

Learn More

For more information about refund practices at our parent company Velobiotics, visit their Refund Policy.